Find the answers to all your questions below.
Give us a call at 407.239.4500 if you don't see the information you're looking for here.

Where are you located?

The Holiday Inn Resort Orlando Lake Buena Vista is located on 13351 State Road 535 Orlando, Florida 32821.

What is the nearest airport from the Holiday Inn Resort Lake Buena Vista in Orlando and how do I get to hotel?

The nearest airport from the Holiday Inn Resort Lake Buena Vista in Orlando is the Orlando International Airport or MCO which is about 20 minutes from the hotel. To get to the hotel you may take an UBER, taxi, or use any shuttle service available from the airport.

How far is the Holiday Inn Resort Lake Buena Vista in Orlando from the Walt Disney World Resort?

The Holiday Inn Resort Lake Buena Vista in Orlando is just 4.5 miles from Walt Disney World Resort. Just 10 minutes away from the hotel.

What type of accommodations does the Holiday Inn Resort Lake Buena Vista in Orlando offer?

The Holiday Inn Resort Lake Buena Vista in Orlando offers 12 different room types. From standard guest rooms, deluxe guest rooms, pool view guests rooms, kid-suites with bunk beds, and specialty suites.

Does the Holiday Inn Resort Lake Buena Vista Orlando offer Kids Eat Free Program?

Yes. The Holiday Inn Resort Lake Buena Vista Orlando offers Kids Eat Free Program for children under 11 years old. Click here for terms and conditions. 

How close is the hotel to major attractions?

The hotel is located 8.1 miles from Universal Orlando®, 4.2 miles from Sea World®, and 4.5 miles from the Walt Disney World®.

Is smoking permitted at the hotel?

Yes, we have specific outside locations around the hotel where smoking is permitted however all of our guest and meeting rooms are non-smoking.

Can I purchase theme park tickets at the hotel?

Yes. To purchase Walt Disney World tickets in advance click here

Is transportation available to the airport and area attractions?

The Holiday Inn Resort Orlando Lake Buena Vista offers complimentary scheduled shuttle service to Walt Disney World® Resort ticket and Transportation Center, Sea World, as well as Universal Orlando®. Please see our pickup and drop off times under the amenities tab. Unfortunately, we do not offer complimentary transportation to and from the Airport at this time but you can arrange transportation for hire through Luxury Transfer Connection

Are there any ATM machines in the hotel?

Yes. There is an ATM machine located in the lobby of the hotel.

Does the hotel offer luggage storage?

Yes. The hotel offers same day of check in or check out for storing guest luggage. No overnight storage allowed. Hotel holds the right to dispose of any luggage that is not claimed by guest and/or left overnight.

Can I send or receive merchandise to my hotel room?

Guests at the Holiday Inn Resort Orlando can receive packages and send packages at no cost however the guest must pick up the package at the front desk with a form of I.D. Please call the front desk at 407-239-4500 for additional details.

Are pets permitted in the hotel?

Pets up to 50 lbs, fee of $100 for first 4 nights and 10 a night thereafter for each pet.  Pets over 50 lbs. Fee of $150 for first 4 nights and $10 a night after for each pet.  Max 2 pets in designated rooms.

For those who have service pets, they are not required to pay the pet fee.

There is a designated pet walking area available. See property map for location. 

Does the hotel offer non-smoking or ADA-compliant rooms?

All our rooms are non-smoking and yes, our hotel offers ADA rooms.

Do you have rooms with refrigerators or microwaves?

Yes, all of our rooms include free in room microwave, coffee maker (Keurig), and refrigerators. In addition, we offer iron, ironing-board, tv, inside room safe and radio alarm clock.

Does the hotel provide parking?

Yes, onsite parking is available to all guests. The cost is $20 per day per vehicle. 

Are safes available in-room?

Yes. Safes are available in room as part of the resort fee.

Does the hotel have laundry facilities?

Yes, the hotel offers self-serve laundry facilities in designated areas. 

Does the hotel have a resort fee?

Yes. The resort fee is $30.00+ tax and includes;
  • Daily scheduled transportation to the Walt Disney Resort, SeaWorld and Universal Orlando Resort
  • Children's movie theater
  • Giant checkers and chess
  • Pool games and daily activities program (weather permitting)
  • Fitness center
  • Business center with PC's and internet access
  • Printing
  • Faxes

Is there a fitness center on property?

Yes. We have a 24-hr. fitness center available for all in-house guests.

Does the hotel offer business services?

A business center in the lobby area is available with a complimentary computer workstation. Stay connected, check your e-mails or print your boarding pass.

Does the hotel offer Wi-Fi?

Wi-Fi is available free of charge in all guestrooms and throughout the hotel.

What is your cancellation policy?

Most reservations may be cancelled up to 72 hours prior to arrival without penalty. Cancellations made within 72 hours of arrival are subject to a one night plus applicable tax fee. Special offer and advanced purchase reservations may have different policies stated at the time of booking such as one night non-refundable or entire stay non-refundable. Please refer to your individual confirmation for the cancel policies for your specific reservation.

How do I guarantee my reservation?

All reservations must be guaranteed with a valid major credit card. A valid card means that it can be authorized for the cancel penalty within the time frame for your reservations cancel policy.

What credit cards or currency is accepted?

The hotel currently accepts Visa, Master Card, American Express, Discover and Diners Club International.
Cash payments must be made in US Currency and only accepted upon checkout.

What are check-in and check-out times?

Check-in is available at 4:00p.m. and check-out is by 11:00a.m. Early check in and late check-out is available upon request and subject to availability.

Are connecting rooms available?

Connecting rooms are available but subject to availability.

What is the maximum capacity to a room?

King Standard rooms are limited to 2 guests. King Deluxe rooms limited to 3 guests. Queen Standard rooms to 4 guests, and Queen Deluxe for up to 5 guests. Kid Suite with 1 bunkbed is limited to 5 guest, Kid suite with 2 bunk beds is limited to 6 guests.

Do you offer complimentary breakfast?

We do NOT offer complimentary breakfast, however, we have an onsite Applebee's that is open for breakfast starting at 6:30am that features a la carte or hot buffet options as well as offers room service.

What are the pool hours?

Pool hours are from 7:00am to 11:00pm daily.

What dining options are located nearby?

There is a variety of dining options available by walking distance or a short drive away. We have an Applebee's right on property where kids 12 and under eat free from the kid's menu. Below are a few more suggestions:
  • Chick- Fil- A (American Fast Food)
  • Wendy's (American Fast Food)
  • Saltgrass Steak House (American)
  • Bahama Breeze (American)
  • Golden Corral (American)

What TV Channels are available?

Please view the list of TV channels for more information.

What are my options for renting a car?

Enterprise, Alamo or National

For reservations call 407-824-3470, press option 1 for assistance or pick up service. Mention Account # 6020374

To make reservations online Click Here
Pickup Location: Orlando Disney Car Care, 1000 Car Care Drive, Orlando, FL

Open 7 days a week from 7 am to 7 pm

Complimentary shuttle service to the Disney Car Care Center Car Rental Facility can be arranged by calling (407) 824-3470 ext. 1. Guests renting a car through Enterprise, Alamo or National must schedule at least two hours prior to pick up time.

Are there any nearby watersport activities?

Paradise Cove is conveniently located within walking distance directly behind the resort.
Please visit or call 407-239-6939 and provide discount code IHG2024 for their activity offers.